Insurance

When you have an accident or need repair, you want your vehicle properly

repaired. However it is important to know your rights:

• No law requires you to get more than one estimate.
• You are not obligated to use any particular shop to obtain repairs.
• You choose the shop and authorize the repairs.
• You do not have to accept the insurance company's appraisal of the damage. See the "Apprraisal Clause" in your policy to review the differences.
• You are responsible for the cost of the repairs. Financial arrangements must be completed before the vehicle can be released.
• Our people are professionally trained craftsmen who do a quality job of restoring your vehicle at a fair price.

Common Phrases From Insurance Companies When You Want to Bring

Your Vehicle to a Collision Center

"The are not on our list."

We are not on many insurers' lists. This is because we prefer not to be. We identify the vehicle owner as our primary customer, not the insurance company. After all, they may not be on our list, so ask us!

"They are hard to work with."

This means we do not accept the insurance companies policies regarding used and aftermarket parts and we try to get paid for everything we do.

"They charge too much."

It is a well known fact of life that you only get what you pay for.

"They take too long."

Not true. We have the fastest cycle times in the area.  Our unique team based repair process allows us to be faster then all "traditional" body shops.

"If you take it to one of our shops, we will guarantee the repairs."

When have you seen an insurance company with a car being repaired in their office? They will send you back to whomever you select off their list.  The body shop has to be the one warrantying the repairs.

"We can't guarantee their work."

They don't need to! We gaurantee everything we do to your car.

"Claims take longer to settle if you use them."

Well, we do look after everything for you, including making rental car arrangements and dealing with the appraiser. The only thing that takes longer is for their field appraiser to appraise the damage.  With our process every delay that occurs is caused by the insurance company not wanting to pay full price.  We have eliminated every inefficiency in the repair prcoess except for the delays caused by insurance companies.

"You will have to pay 'The Difference'."

"The Difference" that the insurance company is referring to is the price difference in the estimate that we write and the estimate that the insurance company writes. "The Difference" is added items or procedures needed to repair your vehicle to pre-accident condition. We know your rights, don't be misled. This is simply a method to get you to their direct repair shop, which saves them money and could result in improper repairs.

"We are on your side. Can you work with us?"

This is a plea to sway you to their direct repair shop. They should be working with you to repay you for the exorbitant premiums they collect and the low level of service you may be about to receive from them.

"Let's see, when your policy comes up for renewal?"

To which you should answer, "Not soon enough because veiled threats tell me I am with the wrong company and I will be changing ASAP."