Know Your Rights!

When you have an accident or need repair, you want your vehicle properly repaired. However, it is important to know your specific rights, so that you will be completely satisfied with the repair service . . .

• No law requires you to get more than one estimate.
• You are not obligated to use any particular shop to obtain repairs.
• You choose the shop and authorize the repairs.
• You do not have to accept the insurance company's appraisal of the damage. See the "Approval Clause" in your policy to review differences.
• You are responsible for the cost of repairs. Financial arrangements must be completed before the vehicle can be released.
• Our people are professionally trained craftsmen who will do a quality job of restoring your vehicle at a fair price.

Often Heard Phrases From Insurance Companies

When You Want To Bring Your Vehicle

To a Collision Center

 

 “They are not on our list.”

We are not on many insurers’ list. That is because we do not want to be. We identify the vehicle owner as our primary customer, not the insurance company. After all, they may not be on our list, so ask us!

 

“They are hard to work with.”

This means we do not accept the insurance companies policies regarding used and aftermarket parts, and we try to get paid for everything we do along with nothing we do not.

 

“They charge too much.”

It is a well-known fact of life that you only get what you pay for.

 

“They take too long.”

Not true. We have one of the fastest cycle times due to our ultra modern, fully equipped shops and qualified Techs.

 

“If you take it to one of our shops, we will guarantee the repairs.”

When have you ever seen an insurance company with a car being repaired in their office? They will send you back to whomever you select off their list.

 

“We can’t guarantee their work.”

They do not need to! We are one of the oldest, independent shops in Georgia and we guarantee everything we do for as long as you own your vehicle.

 

“Claims take longer to settle if you use them.”

Well, we do look after everything for you, including making rental car arrangements and dealing with the appraiser. The only thing that takes longer is they do not pay us as quickly as they pay their preferred providers.

 

“You will have to pay ‘The Difference’.”

“The Difference” that the insurance company is referring to is the price difference in the estimate that we write and the estimate that the insurance company writes. “The Difference” is added items or procedures needed to repair your vehicle to pre-accident condition. We know your rights, don’t be misled. This is simply a method to get you to their direct repair shop, which saves them money and could result in improper repairs.

 

“We are on your side. Can you work with us?”

This is a plea to sway you to their direct repair shop. They should be working with you to repay you for the exorbitant premiums they collect and the low level of service you may be about to receive from them.

 

Last but not least, if all else fails, there is:

“Let’s see, when your policy comes up for renewal?”

To which you should answer, “Not soon enough because veiled threats tell me I am with the wrong company and I will be changing ASAP.”

 

 

 

Honda • Toyota • Lexus • Nissan • Infiniti • Mercedes
Mazda • Volvo • Mitsubishi • Saturn • Acura

 

 

 

© 2008 Cherokee Collision Center, Inc.
5021 Canton Road NE • Marietta, GA 30066
(770) 516-6465 • Fax:  (770) 516-0297

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