Most Frequently Asked Questions.

• When is Cherokee Collision Center open for business?
  Monday-Friday, 8:00am-5:30pm

• Where is Cherokee Collision Center Located?
  Cherokee Collision Center, Inc.
  5021 Canton Road NE • Marietta, GA 30066
  (770) 516-6465 • Fax:  (770) 516-0297. Please enter our Contact Us page to get exact directions from your home to our business.

• Can I get an estimate without an immediate commitment?
  Yes. We are confident enough in our skills and professional service that we offer FREE estimates.

• Do I need a claim number?
  Claim numbers are issued by your insurance company when your accident is reported to them. Just write it down and bring it when you come in to begin the repair process, We will do the rest.

• If my vehicle's frame is damaged, is it a total loss?
  No. A car is a total loss only when the price of repairs exceeds the insurance companies determined value of your vehicle. Today, most cars are built using unibody (frame and body as one) construction. With the aid of state-of the-art laser measuring systems (Car-O-Liner), your vehicle can return to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

• Can Cherokee Collision Center match my car's current paint color?
  Today's modern factory finishes incorporate multiple layers of highly specialized paints. CCC has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle's paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

• Can I get other service work done on my vehicle while it is at Cherokee Collision Center?
  Yes. Just let your service representative know what other work you would like to be done so that he or she can make the necessary arrangements. We also provide full detail service for your vehicle!

• How long will the repairs to my vehicle take?
  Your service representative can give you an estimate of the time it will take to complete the repairs to your vehicle.

• How do I get home after I drop off my car at Cherokee Collision Center?
  We would be pleased to provide you a ride home. We at Cherokee Collision Center understand the difficulties that arise after an accident and would like to provide our customers a service that may make the experience less intrusive.

• Can I get a rental car?
  If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are. Enterprise Rent A Car provides rent from home on-line service.

• How will I be notified when my vehicle repair is complete?
  You will be notified by phone by the manager attending your car, when your vehicle is ready to be picked up. Feel free to call or e-mail during the repair process if you have questions or concerns.

• Does Cherokee Collision Center warranty the repairs completed on my vehicle?
  Yes. Cherokee Collision Center guarantees all of their repairs. Limited Lifetime Warranty.

• Do I have to pay a deductible?
  The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry standard collision, you will have to pay your deductible regardless of whether you were at fault. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your CCC service representative and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

• Who do I pay the deductible to?
  If your deductible is not waived, it will be your responsibility to pay Cherokee Collision Center when you pick up your vehicle. If you aren't sure about your deductible, you can call the manager who took care of your vehicle and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

• How can I pay for the repairs?
  We accept cash, cashier's check, Visa and MasterCard.

• How do I care for my vehicle's new painted surfaces?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS

• DO'S
  · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
  · Always use clean fresh water.
  · Wash your vehicle in the shade.

• DON'TS 
  - Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
  - Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
  - Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. · Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
  - Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
  - Do not scrape ice or snow from the newly painted surface. Scrapers can act like a paint scraper on a newly painted finish.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS

• DON'T
  - Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

• Betterment charges?
  Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on the vehicle.

 

© 2008 Cherokee Collision Center, Inc.
5021 Canton Road NE • Marietta, GA 30066
(770) 516-6465 • Fax:  (770) 516-0297

 

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